At Liora Journeys, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a flexible and fair return and refund policy as outlined below.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition that you received it.
Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Be sure to include your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.
Return Shipping
Customers are responsible for the return shipping costs unless the item was received damaged or in error. We recommend using a trackable shipping service to ensure your return is received safely.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed within 5–7 business days.
Refunds for cash-on-delivery orders will be issued via bank transfer or store credit, depending on your preference. We will contact you for your bank details if applicable.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Non-Returnable Items
The following items are non-returnable:
Items marked as “Final Sale”
Used or worn items
Items returned after the 7-day return window
Contact Us
For any questions regarding your return or refund, please contact us at:
Email: [email protected]